FREQUENTLY ASKED QUESTIONS
THANK YOU for checking out my website. All of the artwork on this website is available in Kanika's Studio, or through various galleries and stores in the greater Sacramento, California, area. All may be purchased from the website, although for the larger heavier pieces there will be additional shipping and handling charges based on your ZIP Code.
Please feel free to contact Kanika via her "Contact" webpage if you have any questions about the artwork presented in this website. Here are some specific questions and answers that we receive most frequently:
HOW DO WE PURCHASE YOUR ART? â€¨
Click the "Add to Cart" Button: Click on the "Add to Cart" button beneath the sculpture image on the Artwork page which corresponds to the art you wish to purchase. You may click the "Checkout" button or "Continue Shopping" button. Clicking on "Checkout" button will ask you to enter your e-mail address, then you will be asked for your name and shipping address, then ask you to confirm shipping cost information. You may choose to use VISA or Mastercard, or use PayPal to securely make your transaction. California residents will automatically be charged sales tax. NOTE: there may be additional shipping and handling charges for the large, heavy, outdoor art pieces, but Kanika will notify you of that.
TYPE OF PAYMENTS ACCEPTED:
No Personal Checks or Money Orders are Accepted, just use the "Add to Cart" buttons on sculptures that you wish to purchase. If you have any questions, feel free to use the Contact Kanika page and we will help you right away.
DO YOU TEACH CLASSES?
Yes, to see the currently scheduled classes, please go to the Artworks Page, then click "Classes." Students MUST preregister several days in advance of their selected class since Kanika pays for all class materials.
WHAT ARE YOUR SHIPPING CHARGES?
Shipping within the United States will have the following shipping and handling charges which must be applied during the purchase transaction before they will be shipped:
* $8 for total purchases up to $49.99
* $12 for total purchases that are $50-$99.99
* $18 for total purchases that are $100-$199.99
For total purchases that are $200 or more, contact Kanika for specific shipping and handling charges. Those will be based on weight and your zip code to determine what the actual shipping and handling price will be. This information will be communicated with you via email before the purchase is made. We will be happy to e-mail you the total price of an item, in advance. Just use our CONTACT page with your specific question and your zip code.
WHAT IS YOUR REFUND AND RETURN POLICY?
We always package every item securely with bubble wrap for small items and peanuts and double-boxing larger items. If a sculpture was somehow broken during shipping, you may return the broken sculpture in the original Kanika African Sculptures packaging and receive a full refund for the price of the broken piece, as well as the shipping charges you had to pay to return it to Kanika. If the shipped piece was not broken but you simply do not like it, you may ship it back to Kanika, at your cost. If the returned item is returned unbroken, you may exchange it for another sculpture of an equivalent price, or receive your money back, less any credit card processing charges.â€¨
DO YOU HAVE MORE SCULPTURES?
Yes indeed! There are hundreds of sculptures in the studio or in galleries and stores in California, and most of those images are not on the website. Feel free to e-mail Kanika using the CONTACT page if you are looking for a specific type of sculpture, or a different color for a pendant, pin, or three-dimensional goddess, etc. We will be happy to check for you and e-mail you pictures of other artwork that may suit your needs.
DO YOU DO COMMISSION WORK?
On occasion, we will work with a client to develop a piece of artwork according to the client's specifications. Use our CONTACT page if you are looking for a specific type of sculpture. We will chat with you about what you're looking for and give you a written quote of what it will cost, as well as all of the steps required to create your masterpiece.
ANY OTHER QUESTIONS?
Feel free to use our CONTACT page to pose additional questions and we will do our best to help you as soon as possible.